At VaigaiGroup.com, we strive to ensure that your orders are shipped promptly and securely. Below, you’ll find information about our shipping options, estimated delivery times, and policies.
1. Shipping Methods and Costs
We offer a variety of shipping methods to meet your needs. Shipping costs are calculated at checkout based on the destination, weight, and size of your order. The available options may include:
- Standard Shipping: Estimated delivery within 7 business days.
- Express Shipping: Estimated delivery within 4 business days.
- Free Shipping: Available on orders over Rs.1000, if applicable.
Note: Shipping rates and available options may vary based on your location and order size.
2. Processing Time
Orders are typically processed within 1 business days after payment is received. Processing times may be longer during holidays or peak periods. Once your order is processed, you will receive a confirmation email with tracking information (if applicable).
3. Delivery Times
Delivery times vary based on shipping method and location:
- Domestic Orders: Expected delivery within 10 business days.
- International Orders: Expected delivery within 15 business days, depending on customs clearance and destination.
Please note: Delivery times are estimates and not guaranteed. External factors, such as carrier delays, weather, or customs processing, may affect delivery timelines.
4. Order Tracking
Once your order is shipped, we will provide tracking information via email. You can use this tracking number to monitor the status and estimated delivery date of your package.
5. International Shipping
We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in our shipping fees.
6. Delivery Issues
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will work with the carrier to resolve any issues and keep you informed throughout the process.
Damaged or Lost Packages
In the unlikely event that your package is damaged during transit or lost, please contact us within 1 day of receiving the order. Provide photos of any damage for our review, and we will work with the carrier to determine the best solution.
7. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failure to collect, or other reasons, we will contact you to arrange reshipment. Additional shipping fees may apply for re-delivery.
8. Contact Us
If you have questions about our Shipping and Delivery policies, please reach out to us:
Email: [support@vaigaigroup.com]
Phone: +91 6384188844
Address: Kollumangudi, Thiruvarur.