We at VaigaiGroup.com aim to provide a smooth shopping experience. If you’re unsatisfied with your purchase or need to make changes, please review our cancellation and refund policies below.
1. Order Cancellation
Cancellation by Customer
- After Shipment: Once an order has been shipped, it cannot be canceled. However, you may initiate a return (if eligible) once you receive the order.
Cancellation by Vaigai Group
Vaigai Group reserves the right to cancel orders due to unforeseen circumstances, such as:
- Item out of stock or discontinued
- Issues with payment processing
- Incorrect pricing or product information
In such cases, you will be notified promptly, and a full refund will be issued to your original payment method.
2. Return and Refund Policy
Eligibility for Returns
- Returns not available
Refund Process
- Refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take additional days for the funds to reflect in your account.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
3. Exchange Policy
We currently do not offer exchanges. If you would like a different item, please return the original item (if eligible) and place a new order.
4. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Downloadable or digital products
- Items marked as “final sale” or “non-returnable”
5. Contact Us
If you have any questions regarding our Cancellation and Refund policies, please reach out:
Email: [support@vaigaigroup.com]
Phone: +91 6384188844
Address: Kollumangudi, Thiruvarur.